Terms and Conditions



This document describes the use of the “Lugano Living Lab” website (hereinafter the “Platform”), consisting of the website www.luganolivinglab.ch (hereinafter the “Site”) and related resources, including social media pages and profiles (in particular: Facebook, Instagram, Twitter and Linkedin).

Paragraphs A and B  specify the ownership of the Platform, the communication details and describe the mechanism for acceptance and revision of this document. The conditions for accessing and using the Platform and its functions are described in paragraph C. Finally, paragraph D regulates the substantive law applicable to the legal relationship between the parties and establishes the court of jurisdiction in the event of a dispute relating to that relationship.

The policy on the processing of personal data and cookies relating to the Platform, with consequent information to the user, is described in a separate document, accessible at this link: luganolivinglab.ch/it/privacy-policy/

User” means any person, natural or legal, using the Platform.


The Platform is owned by the Municipality of Lugano (CH) (hereinafter referred to as the “Owner”) and is managed by the Lugano Living Lab unit active at the office of the Department of Institutions of the City of Lugano.



By using the Platform, the user accepts the terms and conditions in force at the time of access. The current version can be viewed by clicking on the link at the bottom of the Site. It is the user’s responsibility to carefully check the status of the terms and conditions before accessing the Platform, as the right of the Owner to update this document at any time and at his own discretion is reserved, in particular according to the evolution of the applicable law, the functionality, as well as the services and products made available to the user.



  1. Subject 

The Platform allows users to find information via the website and social media relating to the activities of Lugano Living Lab. Users have the opportunity to share and/or comment on activities through their social media.

 2. The Platform provides information free of charge and without assurances.

The Platform is purely informative and is free of charge.

The Owner exercises control and carries out preventive checks on the activities presented on the platform.

3. Hyperlinks policy 

The Owner authorises, reserving the right of revocation at any time, hyperlinks to the home page of the Site or to social profiles, provided that such links are not in any way detrimental to the image of the Platform, the Owner and its bodies, managers and officers.

Hyperlinks to the internal pages of the Site, downloading and incorporation, partial or complete, of the contents of the Platform into other online and/or offline sites or resources are permitted but not for commercial purposes, unless a written license is issued by the Owner.

4. Platform Contents

Scope of publication

The contents will be accessible from the Platform, as well as from the following media member accounts managed by Lugano Living Lab:

Intellectual Property on the Platform

The Owner holds full and exclusive intellectual property on the individual components of the Platform, its graphics, its databases and its contents, as well as on signs and designations protected by law, as well as registered and unregistered trademarks (if indicated). Any use by third parties not supported by a legal or contractual license of use, in the latter case in written form, is illegal and liable to civil and criminal prosecution.

5. Obligations of the Owner and limitations of liability

Platform Availability

The Owner makes the Platform and related resources available to users on a purely voluntary basis. The availability of the Platform therefore does not confer any right to the provision of goods or services, nor to the maintenance of the Platform.

The Owner reserves the right to suspend, modify or interrupt, at any time, without notice and at its discretion, the availability of the Platform and its contents.

The Owner also reserves the right to exclude specific users and/or content from the Platform and the resources connected to it, in particular where there are indications of activities or conduct that do not comply with this document.

Limitations of liability

Any liability of the Owner is excluded in case of malfunctioning or unavailability of the Platform and connected resources due to external events (e.g.: internet network interruptions, malfunctions of the user’s devices, cyber-attacks, blackouts, etc.) or within the scope of ordinary or extraordinary maintenance work. In case of emergency during periods of temporary unavailability of the Platform, the user may contact the Owner by phone or e-mail.

6. Links to sites, resources and online services outside the Platform

The Platform integrates links to sites, resources and online services outside of its domain, for example to acquire real-time data and to display information (for example, images, news and videos). The Owner has no control over these sites and resources, in particular from the point of view of security, the quality of the information received and data protection, and therefore accepts no responsibility for any malfunctioning, unavailability, damage or loss resulting from the use of / reliance on any content, goods and/or services from third party sources or available on sites and resources outside the luganoeventi.ch domain.

7. General rules of conduct

Users undertake to use the Platform (and related resources) in a lawful manner, respectful of the rights of the Owner and third parties, and in accordance with this document.

Each user undertakes to indemnify and hold harmless the Municipality of Lugano and/or its bodies, managers and employees from any damage and/or loss of profit, whether economic or moral, resulting from the illicit use and/or not in accordance with these provisions of the Platform and the resources connected to it.


The legal relationship between the user and the Municipality of Lugano with reference to access and use of the Platform (and related resources) is governed by Swiss substantive law, subject to cantonal law where applicable, excluding the rules of international private law.

The parties choose the Court legally responsible over the matter for the District of Lugano as the Court with exclusive jurisdiction in the event of a dispute arising out of or simply connected with the use of the Platform (and related resources), subject to any mandatory rules of law imposing a different forum. The Municipality of Lugano reserves the right to appeal to the competent Court at the headquarters, branch or domicile of the user.

Date of entry into force: 04 May 2020